Refund Policy

Last updated: July 2026.

All sales are final

Due to the nature of the products —digital content delivered immediately and consumed inside the game, subject to wipes and the loss of progress inherent to ARK and RUST— no refunds are issued. By completing a purchase you agree that all sales are final.

Waiver of the right of withdrawal

Digital content is supplied immediately after payment. By purchasing, you expressly request immediate delivery and acknowledge that, once delivery has begun, you lose the 14-day right of withdrawal, pursuant to Article 16(m) of Directive (EU) 2011/83 and Article 103(m) of the Spanish consumer-protection law (RDL 1/2007). This waiver is confirmed at the time of payment.

What is NOT eligible for a refund

Without limitation, the following are non-refundable:

• Losses due to wipe, reset or server shutdown;
• Losses caused by other players or game dynamics;
• Bans or penalties for breaking the rules;
• Change of mind, mistaken purchase or not using the product;
• Balance, points or rewards (internal credit with no monetary value).

Only remedy

If a product failed to be delivered due to a technical fault attributable to the provider and cannot be re-delivered, the provider may, at its discretion, re-deliver the product or credit the amount as internal balance (not cash). This is the only available remedy.

Before a chargeback

If you believe there is a problem with your order, contact Support first with your order number: in most cases we can re-deliver it. An abusive chargeback leads to a permanent ban (see Terms).